Add Value - Don't argue or debate the point

How to create added value for your customer

1.  Ask your customer what they need

2.  When they tell you, don't argue or debate,  but repeat the answer back to them and ask for confirmation.

3.  Then,tell them what you are going to do for them.

4.  Then do it, again and again.

5.  Start over at line #1

Added Value and Expectations

You pay costs, you receive value.

Ask your customer how you can add value to your product or service

It may be your involvement in pre plannning and organizing of a job you will be doing.

Identify the customer representatives who will be on the job.

Identify their expectations and then plan to meet those expectations.

Followup throughout the job, measuring your progress against those expectations.

After the job is completed, maybe with the invoice, report on the expectations met.

Richard Bludworth CEO Bludworth Marine LLC rbludworth@hotmail.com twitter @rbludworth

Bludworth Marine - Solutions, not Problems

Marine Repair costs a lot of money in man hours and materials. Lost time on charter hire of the vessel costs even more.

Pre Planning of the job by professionals SAVES YOU MONEY

Spend time and money up front to better bid and plan the job.

Work on time and materials when it is appropriate. Jobs that are difficult to see or bid will usually result in higher bid prices. Don't just select on price.

You want the shipyard to be honest with their estimates - Don't press too hard when estimates are too high, but instead press for alternative plans or methods. You will get better ideas and save money or time.

Richard Bludworth CEO Bludworth Marine LLC rbludworth@hotmail.com twitter @rbludworth